Product FAQs

Do you resize rings?

Yes, we do, most of our rings will be able to go up or down three sizes. There will be a reduced charge from our goldsmith which we do on a quote basis. To speak with us more about a Ring you want resized, please contact us.

Is this product real gold, silver, platinum, etc?.

Yes! All of our jewellery is crafted from genuine precious metals and carries official hallmarks. The only exception is items weighing under 1 gram, which may not be hallmarked. If that applies, it will always be noted in the product description. All items are also tested with state of the art X-ray metal analysers!

I want to find out more about a product - where do I find this information?

If you would like to find out more about a product, such as the link width, weight, stone sizes, or other specifications, please check the product description on the item’s page. The description provides detailed information about the product to help you make an informed decision. If you can’t find what you are looking for, try the chatbox on our site, which is live from 8 am-4 pm Monday to Friday.

Do you sell lab-grown diamonds?

Lab grown or created stones will be clearly marked in the title of the product before you even click on the item, and then again in the description. All gemstones are tested with presidium gem testers to ensure authenticity.

What payment methods do you accept?

We accept all major credit and debit cards as well as a variety of secure payment options, including PayPal, Apple Pay, Klarna, Shop Pay, Google Pay, and Amazon Pay. You’ll see all available payment methods listed during the checkout process.

Do you offer payment plans?

Yes, we do! You can choose Klarna or Paypal Pay Later at checkout, where you would normally enter your card details. Klarna and Paypal Pay Later offers two flexible options: you can either pay in 3 monthly instalments or pay the full amount within 30 days. Simply select your preferred option at checkout, and you’ll be redirected to Klarna’s or Paypal Pay Later website to complete the transaction securely.